The Help Center allows you to contact Customer Support for assistance with a question or other problem. In the Help Center, you have the option of choosing one of three categories for your message: Game Support, Violation, and Plus Support.
- Game Support is the category you should use it you cannot find an answer to your question using the Quick Help or Wiki, you need help understanding something in game, or if you wish to report a technical problem.
- If you wish to report a technical problem, please provide as much information about the problem as possible. In your message, also provide which web browser you are using, as well as what kind of device you are playing from (computer, phone, tablet, etc.). Also, if possible, attach a screenshot of the problem if it will help you to better explain the issue.
- Violation is the category you should use if you want to report something that is in violation of the game rules (such as village, account, or alliance name, insulting or harassing messages, multi-accounts, etc.). Additionally, Violation should be used if you are contacting the Travian Team regarding a banned (or locked) account.
- Plus Support is the category you should use for questions regarding payment options or payment problems.
If you are unsure of which category to choose, select the one you find to be most fitting. Regardless of the category, your message will be answered.
In your message to Customer Support, try to state your problem as clearly as possible. It will make it easier to answer your request and help you sooner. Also, you have the option to attach a screenshot if it may help to show or describe your problem.
As soon as you receive an answer there will be an in game notification:
Lastly, you always have the possibility to look at your open Customer Support tickets. There is a button titled "My tickets" next to the "Send" button on the Help Center screen. Here, you will see a list of all the tickets you have submitted to Customer Support.