The Help Center allows you to contact Customer Support for assistance with a question or other problem.
In the Help Center, you can choose one of three categories for your message: Game Support, Violation, and Plus Support.
Game Support:
- Game Support is the category you should use if you cannot find an answer to your question using the Quick Help or Portal or if you need help understanding something in the game.
- If you wish to report a technical issue, please provide as much information as possible. Such as which web browser you are using and the device you are playing from (computer, phone, tablet, etc).
Violation:
- Violation is the category you should use if you want to report something that violates the game rules (such as a village, account, or alliance name, insulting or harassing messages, multi-accounts, etc.). Also, Violation should be used if you contact the Travian Team about a banned (or locked) account.
Plus Support:
- Plus Support is the category for questions regarding payment options or payment problems.
If you are unsure which category to choose, select the one you find most fitting. Regardless of the category, your message will be answered.
In your message to Customer Support, try to state your problem as clearly as possible. It will make it easier to answer your request and help you sooner. Also, you can attach a screenshot if it may help to show or describe your problem.
As soon as you receive an answer, there will be an in-game notification:
Lastly, you can always look at your open Customer Support tickets. There is a "My tickets" button next to the "Send" button on the Help Center screen. Here, you will see a list of all the tickets you have submitted to Customer Support.